Return, damages, and guarantes:
All returns, refunds, and exchanges must be pre-authorized by Ammee & Co. LLC within 10 working days from receipt of merchandise. Merchandise must be unused and in resalable condition with the original packaging. Customer will be charge for returned shipping charges plus a 25% restocking fee.
All returns must be reported to our office with 10 days of receipt of your shipment; our office must approve your return package. You will receive a return claim number. Do not return product unless you have an approved claim number. Product must be in original package, unused and in saleable condition. A 25% restocking fee will be charged back to all returned orders. We will refund your credit card, or mail a company check for the amount you paid for the item only; sorry; we cannot refund shipping charges or postage. Special orders are nonrefundable.
Damages or shortages:
Please report any damages or shortages to the shipping carrier AND Email our office immediately upon arrival of goods. Please report any damages to the shipping company, and to our office within 5 days of receiving your shipment. Shortages must be reported to our office within 5 working days from the time you received your shipment, we will refund your credit card for any shortages or damaged merchandise, if we are at fault. If the shipping company caused damage or shortage, you will need to file a claim with the shipping company. Allow 5-7 working days for your refund to show up on your credit card statement. Claims might take longer if you are requesting a refund from the shipping company.
Manufacturer's money back guarantee:
Our name is on the box, we stand behind it 100%. Within the first 10 days after receiving your product, if for any reason you are not satisfied with your purchase, and we cannot resolve the problem, upon return of the product, we will refund the item's price only. Items must be in the same salable condition as when received. Customer will need to pay for return shipping fees to our warehouse. Please read our 'Returns, Refunds, and Guarantee' policy above.